The server uses Sendmail to deliver fax delivery confirmation and error messages as emails to the sender. The client software is lightweight and easy to port.
All the faxes received are stored as 'tiff' files on the server. An email notification is end to the designated fax administrator as an email. Apart from all the information such as the sender information, date and time of receipt and number of pages, the email will have a document link pointing to the location of the fax. The fax can be viewed using any industry standard 'tiff' viewer by clicking on the document link.
This email can be forwarded to any other person in the network, who will be able to view and take action on the received faxes. The fax need not be physically attached to the email, thus preventing the creation of multiple copies of the document.Once viewed the faxes can be printed, saved locally for future or forwarded to somebody else.
The server maintenance utility (cron) can be programmed to delete the faxes at a convenient interval or move them into an archive folder, so that the server does not get clogged with fax documents.
The server is designed to be very robust, reliable and to guard against unexpected failures. It can support multiple modems and a heavy traffic load. HylaFAX can be configured to give descriptive reports of all faxes and/or summaries of fax logs for any period of time.



The Solution

Network Gulf has done an excellent job by recommending and implementing the CRM system for our office. It has greatly improved our co-ordination and enables us to better manage our customer facing activities.